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Frequently Asked Questions
How do you make all of your products fresh?
Typically, I set aside a few days a week to formulate products fresh!
All items are made to order and hand blended in small batches, less than 2000mL.
I do not keep a stock of inventory pre-bottled. On the occasion that there is any "extra" product left from my small batches, to avoid waste, I will usually add the product to my Sale Shop Page.
Considerations for natural, plant based products?
Handmade products may have slight variations in each batch! Due to the plant based nature of AuraPure products and lack of chemical intervention, ingredients may separate over time.
It is suggested to shake your products before use to emulsify the ingredients back together if any separation does occur. To keep your products in the best condition and allow for maximum longevity, you should store them in a cool, dark space, away from heat and humidity. It is not suggested to keep any AuraPure products in your vehicle and you may want to be cautious about storing items in your purse or bags. All AuraPure Products that are applied topically and contain Optiphen (a paraben and formaldehyde free preservative) will have a shelf life up to 9 months. Items such as Tinctures & Elixirs, Botanical Blends, Herbal Oils, Body Butters, Oil Blends and Essences will have a shelf life around 2 years, given they are being stored properly, as these items are less likely to come in contact with water from your shower and do not contain a preservative, nor any water content.
Ways to reuse glass and aluminum bottles/jars?
There are tons of ways to reuse your glass and aluminum bottles and jars! Simply soak in warm, soapy water to allow for easier label removal and wash as normal. I have seen many folks use old jars to keep healing stones, jewelry, spare change, beads for crafting or even seeds for gardening! Smaller dropper bottles make great travel size containers, while any larger bottles can be utilized for various diy products. The possibilities for reusing your bottles and jars really is endless!
Are all of the ingredients in AuraPure products organic?
Almost all ingredients used in AuraPure products are USDA Certified Organic, with the exception of a few, making AuraPure Essentials as a whole nearly 90% Organic. There are a couple of reasons as to why AuraPure is not completely organic; some ingredients may not be available in an organic version (clays & salts) or they may be out of budget. Organic ingredients can be very expensive and as I do strive for all organic- $200 for 10mL of an essential oil is quite difficult for a small business owner to afford! All herbs & carrier oils are 100% organic and about 90% of butters, waxes, powders and essential oils are organic.
Are AuraPure Products Vegan and cruelty free?
There are only 2 ingredients that I use in products that are not vegan, Manuka Honey and Beeswax. Most ingredients used are sourced from cruelty free suppliers that are certified with Leaping Bunny. When possible, ingredients are sourced from local suppliers that follow similar animal and eco friendly guidelines.
Where do you get your formulas?
As an herbalist and self-taught cosmetic formulator, I have done a significant amount of research through various sources (Books, Ebooks, Youtube, research studies, workshops, general web searching, etc) over the last 4 years. All of my formulas are completely unique and created simply based on my own knowledge of each individual ingredient, as well as my understanding on how each ingredient functions with others. I have done extensive amounts of trial and error on each of my formulas, including testing of final products over extended periods of time. The only place you should find the formulas for AuraPure products, should be on this website, and this website only!
What is your policy on Cancellations, Returns and Refunds?
Depending on how long after ordering a customer inquires about canceling, will determine how we proceed with the cancellation process. Typically, only 50% of your order will be refunded if you cancel 24 hours or later after an order has been placed, to cover any costs that may have been incurred already. If you cancel within 24 hours of placing the order, you may be eligible for a full refund upon submitting a cancellation request submission through the contact page.
If you are unsatisfied with the product you received or it was damaged, you may write in to the contact page or write to us via email at AuraPureEssentials@gmail.com
All Cancellations/Returns and Refunds shall be assessed individually.
How long will it take to receive my order?
Both pick up orders and orders shipped through USPS will take around 1-3 Weeks to make products fresh, package and process.
Pickup & Local Delivery Orders; Once your order has been fulfilled, please check your text messages and/or email for steps on how to proceed. There will be direct communication between AuraPure Essentials and the customer to coordinate a convenient date/time for both parties to be available for pick up or local delivery.
Orders shipped through USPS; Once your order has been fulfilled and tracking information has been added to your invoice, your order should take about 2-5 days to be processed and delivered with the mail carrier. After orders have been taken to the post office, AuraPure is no longer responsible for what happens to the package as it is now out of the businesses control and in the hands of USPS. If there ever is an issue with your order, please contact USPS to address any issues (if you have not received the package or if your package is damaged) and utilize the insurance to be reimbursed by USPS. Orders damaged or lost in the mail will only be remade & resent upon proof of insurance utilization being emailed to AuraPureEssentials@gmail.com.
How long will my products last?
Overall, AuraPure Products have a shelf life of up to one year from Batch Date.
Products that may come in contact with regular water exposure such as scrubs will contain a preservative to help maximize shelf life. Products that do not contain a preservative such as body butters, salves, herbal oils and bum butter do not contain a preservative, but typically are not used in or around water. It is important to be mindful when using any products, but especially those that are unpreserved because you do not want to cause rancidity or mold through contamination. Contaminatino can occur if you have dirty hands and scoop some body butter out of a jar, or if you have wet hands and go to use your salve. Any products that are not formulated with a preservative, can be upon request. I know many would prefer to remove preservatives from their skincare, so I do my best to formulate as many products without one that I can for the sake of keeping my brand as nature based and nontoxic as possible.
*Each product is labeled on the bottom with a batch number that identifies when the product was prepared. The shelf life of the product will begin at the date that is marked on the bottom of the particular bottle or jar.
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